NemkiBI
NemkiBI
These terms govern the subscription to the NemkiBI software and the licence granted over it.
Owner and licensor: BI Analytics Labs 42, S.L.
Tax ID (CIF): B71564090
Registered address: Pl. del Arga, 2, 4.º A, 31600 Burlada, Navarra, Spain
Email: contact@nemkibi.com
User means the natural or legal person who subscribes. A user qualifies as a consumer where they act for purposes outside their trade, business, craft or profession, within the meaning of Spanish Royal Legislative Decree 1/2007 (TRLGDCU).
Subscriptions may be taken out through two channels:
Accordingly, the purchase terms, accepted payment methods, invoicing, refunds and financial claims are governed by Creem's terms, available at creem.io/buyer-terms, which the user accepts on completing the purchase.
These terms govern the relationship between the owner and the user in respect of the software licence, its scope, support and the duration of the service. Where the subscription was taken out through the general channel, in the event of conflict on strictly financial matters the authorised seller's terms shall prevail.
The subject matter is the grant of a non-exclusive, non-transferable licence, limited in time, to use the NemkiBI software: a desktop application enabling AI-assisted editing of Power BI reports in project format.
Subscribing does not transfer ownership of the software or any of its intellectual property rights, which remain with the owner at all times.
Two subscription options are offered, identical in functionality and differing only in the billing period:
| Plan | Price | Period | Renewal |
|---|---|---|---|
| Monthly | €10 | One month | Automatic, monthly |
| Yearly | €100 | Twelve months | Automatic, annually |
Both options include a five-day free trial with no payment card required. If no subscription is taken out by the end of that period, the licence is deactivated automatically.
The prices shown include applicable taxes. The final tax amount is calculated by the authorised seller during checkout, based on the buyer's country of residence and tax status.
The owner reserves the right to change prices at any time. Changes will not affect subscriptions already taken out until their next renewal, and will be notified to the user at least 30 calendar days in advance, allowing them to cancel before renewal if they do not accept the new price.
The contract is concluded in the language the user has selected on the website, from among those in which these terms are published: Spanish and English. The version in the language chosen by the user governs the contractual relationship. In the event of discrepancy between versions arising from translation, the Spanish version shall prevail, without depriving a consumer user of the rights granted by the version in their own language or of the protection afforded by the mandatory rules of their country of habitual residence. The owner archives the electronic record of the contract, which will be made available to the user on request.
The subscription runs for the term of the plan taken out — one month for the monthly plan, twelve months for the yearly plan — and renews automatically for equal periods, charged to the payment method provided, unless the user cancels before the renewal date.
The user may cancel renewal at any time through the Creem customer portal, the link to which is sent by email after purchase, or by writing to customers@nemkibi.com. Cancellation takes effect at the end of the period already paid for, during which the user retains full access to the service.
When the subscription ends, the licence is deactivated and the software ceases to operate. Report files created or modified by the user remain on their computer and continue to be their exclusive property.
14-day refund guarantee. The owner offers every user, whether or not they qualify as a consumer, a full refund of the amount paid if requested within fourteen calendar days of the charge, with no need to give a reason and with no penalty.
To request it, simply write to customers@nemkibi.com stating the email address used for the purchase. The refund is processed through Creem and paid to the same payment method used, within a maximum of fourteen calendar days from receipt of the request. After the refund, the licence is deactivated and the user must cease using the software.
This guarantee applies exclusively to the initial subscription and not to its subsequent automatic renewals, with the fourteen calendar day period running from the date of the first charge.
Independently of the above guarantee, users who qualify as consumers have the right of withdrawal granted by Articles 102 et seq. of Spanish Royal Legislative Decree 1/2007 (TRLGDCU), for fourteen calendar days from conclusion of the contract and without any need for justification.
Article 103(m) TRLGDCU allows that right to be excluded for the supply of digital content not delivered on a tangible medium where performance has begun with the consumer's prior express consent and the consumer has acknowledged that they thereby lose it. The owner has chosen not to rely on that exception. Accordingly, the user retains their right of withdrawal in full even after downloading and activating the software, on the terms of the guarantee described above, which is equal to or more favourable than the statutory minimum.
The user may exercise this right by any unequivocal statement addressed to the email address indicated, or by using the model withdrawal form provided for in the applicable legislation. Nothing in these terms limits the rights granted to the user by consumer protection law.
The user is responsible for having the equipment, operating system and connection needed to run the software, in accordance with the requirements published on the website.
AI-assisted features can operate in three modes, which the user selects in the application settings:
The free model is offered subject to a monthly allowance of thirty minutes of processing per licence, increased in the enterprise plan in proportion to the number of Seats contracted and its availability depends on an external provider. The owner may change provider, adjust those limits or discontinue this mode, giving reasonable notice, without this affecting the local and own-credentials modes, which constitute the essential contracted functionality.
Nature of the generated output. In accordance with Article 50 of Regulation (EU) 2024/1689 on Artificial Intelligence, the user is informed that they are interacting with an artificial intelligence system and that the DAX code, Power Query M expressions, analyses and suggestions produced by the application are artificially generated content. Such output may contain errors or inaccuracies and does not replace the user's professional judgement; it must be reviewed and validated before being applied to a production environment.
The licence authorises the user to install and use the software on the number of machines stated in their plan, for their own use. The following are expressly prohibited:
Breach of these obligations entitles the owner to terminate the contract and deactivate the licence, with no right to a refund and without prejudice to any legal action that may be appropriate.
For the term of the subscription, the user is entitled to receive published updates and fixes, as well as the technical support provided for in their plan, through support@nemkibi.com.
The owner undertakes to keep the software in conformity with what has been advertised and to remedy, within a reasonable period, any lack of conformity notified to it, in accordance with Articles 115 et seq. TRLGDCU on the supply of digital content and services. The owner does not warrant that the software will be free from all errors or that it will be compatible with future versions of third-party programs over which it has no control.
The software modifies report files owned by the user. Keeping backups before applying changes is expressly recommended. The owner is not liable for data loss arising from the absence of backups, from incorrect use of the application, or from modifications made by the user outside it.
Where the user does not qualify as a consumer, the owner's total liability is limited to the amount paid by the user in the twelve months preceding the event giving rise to the claim. Nothing in this clause limits liability for wilful misconduct, gross negligence or damage that the law does not permit to be excluded, nor does it affect the rights granted to consumers by consumer protection law.
For any incident, query or complaint please write to customers@nemkibi.com. Complaints will be dealt with within a maximum of one month.
Consumers resident in the European Union who are not satisfied with the response may turn to the alternative dispute resolution bodies notified to the European Commission, or contact the European Consumer Centres Network (ECC-Net) in the case of a cross-border dispute.
The owner is not a member of any consumer arbitration scheme. Where the purchase has been made through Creem as authorised seller, Creem states in clause 19.4 of its terms that it does not participate in out-of-court dispute resolution procedures unless legally required to do so, and identifies the Estonian Consumer Disputes Committee as the competent body. This does not limit the user's right to bring proceedings before the courts of their place of domicile.
The owner may amend these terms to reflect legislative or service changes. Material changes will be notified to users with an active subscription at least 30 days in advance. If the user does not accept the new terms, they may cancel the subscription before they take effect.
If any clause is declared void or unenforceable, that invalidity shall not affect the remaining terms, which shall remain fully valid.
These terms are governed by Spanish law. For users who do not qualify as consumers, the parties submit to the courts of Burlada. Consumer users may bring proceedings before the courts of their place of domicile, in accordance with applicable law.
This document is published in Spanish and English. In the event of any discrepancy between the two versions arising from translation, the Spanish version shall prevail, without depriving a consumer user of the protection afforded by the mandatory rules of their country of habitual residence.